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Telephone Sales Executive
Title: Telephone Sales Executive logo #76511
Category: Telesales
Job type: Permanent
Job status: Full Time
Salary: £16,000.00 - £24,000.00
Salary per: annum
Location: England, South East, Hampshire, Southampton
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About this recruiter
Telephone Sales Executive
Starting salary of £16,000 + 50% OTE (total of £24,000 uncapped) - basic increase after probation assuming all requirements have been met

Position Summary
We are looking for an ambitious, passionate, driven, self-motivated individual to work within the Telephone Sales Executive team, developing new customer leads and opportunities that are driven through the marketing activity of our strategic partners. The type of person we are looking for will have had sales experience but not necessarily in the card payments industry, is someone that has a desire to be successful and is prepared to make the commitment to a growing business to realise their full personal and financial potential. We are looking for a relentless individual who won`t stop until the job is done.

Telephone Sales Executive Job Description

- Respond to inbound sales enquiries that arrive by phone, email and from our representatives in the field for customers who are interested in taking advantage of our card processing services.
- Progress in-bound enquiries to an eventual sale doing all that is necessity to realise the opportunity, keeping your promises with your customers and being a credit to our business.
- Speak to customers and members of the strategic partner to promote the services and partnership with us.
- Promote the various packages that are offered by us as part of the relationship with the strategic partner.
- Work with existing customers to cross sell different or new services to deliver additional revenue opportunities.
- Confident and able to capture requirements and make recommendations based upon what is the most suitable service for the customer.
- Be as flexible and amenable as possible to ensure the customer experience is at its best.
- The ability to vary your behaviour and conversation to effectively communicate with people at all levels.
- Experience in working with and achieving monthly/quarterly/yearly sales targets.
- Capable of producing weekly/monthly/quarterly/yearly sales reporting including opportunity and revenue forecasting.
- Confident and able to capture requirements and make recommendations based upon what is the most suitable service for the customer.
- A well-structured individual that is able to plan and manage their time and opportunities effectively and is used to providing regular updates to the Management Team on their progress.
- Participate in weekly team meetings to discuss progress with other team members.
- Preferable ambition to progress in the business as it grows.

Knowledge and Skills

- Excellent listening and communication skills, able to communicate with people at all levels.
- Well-structured and organised able to prioritise work and deliver upon commitments to customers.
- Proactive, tenacious, committed and hungry for success.
- A good grasp of numbers and the ability to learn new services and packages quickly.
- A focus on understanding a broad portfolio and promoting value added services that will enhance the customers experience when working with us, offering services they may not initially be aware we provide and suggesting services that can support them in other areas of their business or their future plans.

Key Competencies and Behaviours

- Strategic Thinking - Considers the longer-term impact of day to day decisions. Considers the requirements and goals of the business when prioritising day to day work and projects.
- Accountability - Takes ownership of issues to get resolutions that benefit the business.
- Problem Solving and Analysis - Works on problems of diverse scope where analysis is required. Demonstrates good judgement in selecting methods and techniques in obtaining solutions.
- Leadership - Will influence other areas of the business and provide proactive feedback to the Management Team.
- Teamwork and Collaboration - High sense of ownership and urgency to get the job done and deliver upon the objectives and goals of the business.
- Customer Focus - Makes and meets internal customer commitments understanding that their requirements are what drive those of the business and keep the doors open and the lights on.
- Motivation - Self-motivated to go beyond the standard day to day workload to deliver the best result for the business and for your personally - we aren`t looking for someone to ?just get by?.
- Persistent - Persuasive enough make the most out of each lead whilst being resilient to any potential negative feedback.
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