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Airside (Baggage Services) Agent
Title: Airside (Baggage Services) Agent logo #176721
Category: Logistics / Transportation
Job type: Contract
Job status: Part Time
Location: England, West Midlands, West Midlands, Birmingham
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About this recruiter
Job Summary

To provide all necessary and required baggage sortation services to ensure departing baggage is loaded on the correct flight, and arriving baggage is reconciled with passengers in a timely manner. Duties include (and not limited to) sorting baggage and cargo, delivery and collection of baggage from the aircraft and handling of inbound arriving baggage and cargo.

Job Responsibilities

The following responsibilities are associated with this job role:

* Load and unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies and the airport belt system.

* Load and unload wheelchairs and child strollers and deliver to designated location.

* Provide special handling of luggage/cargo as required/directed

* Deliver passenger luggage to claim area and unload onto conveyor system

* Deliver air cargo to appropriate recipient

* Drive and/or operate ground support equipment to include tow tractors, belt loaders, container loaders, baggage tugs, baggage carts, cargo dollies and other equipment as required.

* Collect and load mail, live animals, wheelchairs and child strollers onto aircraft

* Report all equipment malfunctions to the appropriate supervisor/manager

* Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements

* Comply with Swissport Standard Operating Procedures (SOP’s)

* Maintain the highest standards of safety and security at all times

* Other duties as assigned

Career Progression

You will commence the role as a Grade 1 Agent Level 1, after successful completion of 12 months service subject to passing the probationary period and demonstrating competence in all basic and intermediate tasks, you will become a Grade 2 employee.

Following a further period of development and subject to job vacancies arising you will have the opportunity to apply for other positions/promotions.


* GE01 / UK19 Company Induction / Equality, Diversity and Data Protection

* UK20B Emergency Response Procedures Customer facing

* GE03C Health & Safety Pax Specific

* GE15 Manual Handling

* DG Dangerous Goods

* UK Baggage Reconciliation


* GE-UK- Fire awareness

* Airline Product Knowledge Customer Specific

* RA Aircraft Chocking & Coning

* RA BTU Ramp Equipment Tractors

* RA Passenger Boarding Steps

* RA14 Baggage Sortation


Tasks & Activities


* Corporate Induction

* Departmental Induction

* Accounting and Authorising (AAA)

* Dangerous Goods Regulations (DGR Awareness

* Defect Reporting

* Emergency Procedures Awareness

* Role Specific / General Security Training (GSAT)

* Health & Safety / Fire Awareness

* Manual Handling

* Baggage Sorting / Loading / Running

* Out of Gauge Operations

* Airside Driving Duties

* Electrical Equipment Charging

* Tow Tractors (Inc EBT’s)

* Trolleys, Trailers & Dollies


* Airport Driving Permit (ADP)

* Missed Bags / Re-tagging

* Scanning (Both Outbound / Inbound)

* Additional Basic Airside Services Duties As Required

* Flatbed Lorry

* Scanner Gun Operations

* Unit Load Device (ULD) Set Up, Operation & Control

NOTE: This is not exhaustive and may vary depending on location and operational / local customer requirements.

Qualifications & Competencies

* Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

* Ability to speak and understand the English language

* Ability to travel to the airport at times where public transport is not available

* Ability to follow processes and procedures and apply flexible approach when required

* Willingness to work in inclement weather

* Able to work in a manual environment and repeatedly lift up to 32kg throughout a shift.

* Able to work as part of a team in a challenging environment

* A full driving license

* Previous experience working in an aviation environment is desired

* Ability to speak additional languages is desired

To apply for this position, please use the following URL:

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