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Account Manager (BIDs)
 
Title: Account Manager (BIDs)
Category: Other
Job type: Permanent
Job status: Full Time
Salary: £30,000.00 - £35,000.00
Salary per: annum
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Description:
Manage and grow a portfolio of circa 30 key Business Improvement District (BIDs) accounts, ensuring sales targets are met or exceeded, contributing to First Mile’s growth and retention plans. Build strong customer relationships to leverage strategic commercial value and maximise opportunity. Ensure customers are amazed by the service and remain long term, committed advocates of their First Mile Partnership.

Key Accountabilities

Key Account Management: Own, maintain and build partnerships with a portfolio of c. 30 Key Accounts, primarily London-based (BIDs). Amaze customers with exceptional service and communication and deliver joint marketing and communications campaigns to keep members aware of the benefits BID recycling schemes deliver. Agree long term mutually beneficial road maps.

Lead face to face commercial & service reviews supported by regular email/phone contact. Manage contracts, negotiate pricing, lead on renewals and ad-hoc commercial opportunities. Build smart, compelling presentations that tell the First Mile mission and proposition. Provide regular reporting for customers, including contractual SLA and KPI performance Oversee smooth implementation of new services. Maintain accurate customer records on First Mile CRS system (Salesforce) Retention & Growth: Work with the Head of Account Management to plan and risk-manage the BIDs to achieve industry leading retention. Identify and leverage growth and marketing opportunities, creating value led, commercial propositions that grow the BID customer footprint and ensure sales targets are met or exceeded. Retain BIDs through tenders and identify new BIDs to win.

Ensure sales targets are met, in line with budgeted targets. Write and execute strategic key account plans to deliver both customer and First Mile objectives. Combine data analysis with customer insight to identify opportunities to add new locations or cross/upsell profitable services to increase the FM footprint within the BIDs. Be the voice of the customer - effectively communicate with other departments to ensure smooth service delivery. Strategy & Ownership: Contribute to the longer-term business strategy, using customer and market insight to help shape and optimise future services, pricing and products via all First Mile departments. Keep up to date with London’s public sector, public realm policies and initiatives (e.g. Mayor of London’s recycling and air quality targets). Ensure BIDs and their levy payers are maximizing services, recycling and environmental opportunities and make it easy for all BIDs to demonstrate leadership and successes in these key areas to BID levy payers and funding bodies .

Capture and report market and customer insights, participate in strategic market growth planning Ensure that plans stay current, in line with business objectives and strategic goals. Take ownership, be responsible for mitigating or finding solutions to unexpected risks or losses. Maintain sales, relationships and review performance against budgets and deliver forecasting and insight to manager. Liaise internally to ensure that the proposition supports the sales strategy and identifies new product and service opportunities Track industry and public sector developments as well as market competitor price movements Constantly seek ways to improve products and services that positively impact the environment and community for BIDs and their levy payers. Requirements

Key Skills Required:

Behavioural Attributes

Outstanding communicator – can tailor tone and approach to engage with customers and colleagues

High energy, positive thinker, sees challenges as an opportunity to do things differently or better.

Expert listening skills, sees customer perspective and can translate their requirements

Commercially astute and able to work in an entrepreneurial environment

Is driven and enthusiastic, which encourages commitment from others.

Enjoy collaboration and working as part of a team

Creative, able to innovate and improve our proposition

Able to adapt effectively to changing priorities and environments

Desires responsibility, with a strong sense of accountability

General Skills

Identifies business improvements and provides solutions

Tactical planning and implementation skills

Data analysis and problem-solving

Proven success under pressure, able to work to short deadlines

Excellent negotiator

Strong presentation skills, creating the story and presenting to your audience

Knowledge & Technical Skills

Proven account management experience, preferably in a B2B environment

Demonstrated ability to meet and/or exceed sales and activity quotas.

Track record growing current business accounts and identifying new business opportunities

Strong business language communications skills, face to face, telephone and email.

Use of Outlook, Word, Excel and PowerPoint; experience of Salesforce beneficial

Ability to project manage and develop new business initiatives.

Benefits

In return we offer a competitive salary plus bonus scheme! There will be 33 days holiday (including bank holidays) rising to 38 with service, and lots of employee benefits to boot.

If this sounds like you, don’t delay! Send us your CV with a covering letter; indicating how you feel you can add value in this role.
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