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Regional Account Manager
Title: Regional Account Manager
Category: Sales / Business Development
Job type: Permanent
Job status: Full Time
Salary: £18,000.00 - £24,000.00
Salary per: annum
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Job Title: Account Manager


Reporting to:Business Development Manager

Salary:Salary from £18,000 - £24,000pa depending on experience plus commissions

Benefits:Workplace pension scheme, business expenses company car allowance


We are looking for two competent and experienced Account Managers to support our growing list of hotel software clients. The role requires you to routinely contact clients, keeping them abreast of our companies activities and product features or services that could benefit them. Liaising across departments within our organisation to ensure the accounts are up to date, their reported software issues are resolved in a timely way. The objective is to deliver an excellent standard of service in alignment with the companies service level expectations. The ideal candidate will be focused on giving excellent service to clients, with a friendly and approachable manner. You will be professional, punctual and able to deliver the service within the companies expected targets.

Key Responsibilities:

- Retaining clients

- Managing client relationships

- Identifying up-sell opportunities

- Keeping clients on the most updated of the software

- Looking at all aspects of the client business and pushing sales of acomos™ products - tills, in room services and service requirements like cloud

- Reporting weekly on current issue, sales made and client opportunities

Key Requirements:

This is a 100% client-interactive role and the right candidate will have:

·Previous experience in B2B account management role. Min 1 year. *

·Commercial awareness.*

·Proven record of client retention.*

·Excellent verbal and written communication skills are necessary as they will be required to document and report on call outcomes.

·The ability to prioritise their own work and self-motivate.


·Diplomacy and patience.

·Good computer skills.

·They may be required to travel to clients' premises across the country or attend meetings or industry events.

Working hours:

Monday to Friday 9am - 5.30pm

Requirements and targets for the role

The account manager will be allocated circa 75 clients every quarter which will require consultation and assistance.

Every quarter the account manager will be required to contact all 75 and ascertain areas to upsell acomos™ products. The account manager will ideally do this from the office in Peterborough but where meetings are required, you will need to organise travel and have an approved agenda of info that needs to be completed. All expenses are paid.

When the Account Manager is contacting clients, we will be looking for certain objectives to be completed

- Clients status (RAG)

- What areas of the software they are struggling with or what needs to be achieved to have them green in the RAG system.

- Current software and whether it requires an upgrade.

- Current facilities they are using - objective here is to get all functionality in house

- Any plans for the future?

- New Functionality to go through?

We have two regional locations that require Account Managers, Scotland and Leeds.

To find out more please contact Helen at Recruit Mint or upload your CV using the \'Apply Now\' button
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