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Client Support Assistant
Title: Client Support Assistant
Category: Customer Support / Client Care
Job type: Permanent
Job status: Full Time
Salary: £18,500.00
Salary per: annum
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Our client based within Northampton is currently seeking a Client Support Coordinator to join their growing business and fast paced back office team.

As a Client Support Coordinator, you will be responsible for ensuring all clients within your remit are supported on a day to day basis ensuring the highest level of customer service are delivered and all administrative duties are completed accurately.

Duties Include:

* Acting as the first point of contact for all customers within your remit, ensuring all administrative duties are completed in line with all SLAs

* Enhance customer experience by building rapport with each individual while also being present when customers attend sales days

* Providing internal knowledge on key accounts to support marketing campaigns as required

* Understanding each individual clients needs in order to provide a fantastic end to end service

* Responsible for dealing with all customer enquiries on both a face-to-face, email and telephone basis, ensuring all enquiries are dealt with in a professional and timely manner

* Ensuring a satisfactory outcome is achieved for all customers

* Assist the back office teams and wider business as required

* Ensure all sales paperwork is completed in line with customer requirements

* Responsible for ensuring all customer paperwork is updated and completed as necessary

Skills and Experience Required:

* Experience working within a customer facing or telephone based roles

* Ability to solve customer queries and complaints to a mutual satisfaction

* Excellent customer service skills

* A keen eye for detail and strong administration skills

* Excellent written and verbal communication skills

* Ability to use own initiative and have a flexible attitude towards work

* Strong organisation and time management skills

Working Hours: Monday, Wednesday & Friday 09: Tuesday & Thursday 09:00 - 19:00 = 40 hour contract

ACS Recruitment are a recruitment business working on behalf of our client. We offer a number of perks for our staff including high street discounts plus much more.

If you know anyone else interested, we offer a £25 referral scheme for everyone recommended to us
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