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Call Centre Agent
 
Title: Call Centre Agent
Category: Customer Support / Client Care
Job type: Temporary
Job status: Full Time
Salary: £8.79
Salary per: hour
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Description:
Call Centre Agent

Location: Basildon, Essex

Salary: £8.79p per hour

Temp to perm

Sector: Call Centre - Part time shifts

Weekend work only

Job Reference: HT817787

Our client is a Large Financial Services organisation based in Basildon. This is a Customer Service based position dealing with various requests from customers working in a busy team.

Job Responsibilities

Deal with enquiries and resolving problems associated with a security stop on a card and suspected fraudulent activity.

Handle customer service enquiries and problems via the telephone, mail, fax or email.

Answer enquiries, resolve problems, and promote products/services.

Handles both inbound & outbound calls, which are widely varied in content and frequently require deviation from standard screens, scripts, and procedures.

Monitor systems to detect possible fraudulent behaviour related to credit card usage and contact card holders to investigate possible fraud.

Customer service is the primary function but may include having to escalate a complaint to a Senior Agent or a Manager

Using computerised system for tracking, for information gathering, and/or troubleshooting o Following established procedures, but have the ability to deviate when needed, and requires only general supervision

Flexibility is essential in this role.

Work is routine with detailed instructions

Demonstrate the ability to be a team player.

Due to the high response received for some vacancies, we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.

Please note, you will be asked to provide your eligibility to work in the UK.

For more information on this position, please contact Hayley Taylor at Adore Recruitment.

Adore Commercial is part of the Adore Recruitment group and specialises in commercial recruitment across the UK. Some of our key sectors include Sales Administrator, Call Centre Agent, Customer Service Specialist, PA/Secretarial, Receptionist Service Co - ordinator, Operations Assistant, Productions Administrator, Import/Export Clerk, Finance Manager, Compliance Assistant, Event Managers, Procurement/Purchasing and Facilities Manager. We are acting as an employment business/agency.
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