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Client Manager
Title: Client Manager
Category: Marketing /Product
Job type: Permanent
Job status: Full Time
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Client Manager - Leasing TeamAs a Client Account Manager, you will have the responsibility for building long-term relationships with new and existing clients. Your key focus will be introducing Pitney Bowes products and services that will support business development, growth and client retention. The Client Manager reports to the Sales Manager and this position is located in our Harlow office.

Key Responsibilities include:

Renewing multiple type of lease contracts across a range of products (An understanding of financial contract renewals is an advantage) Cross selling and upselling of shipping and mailing equipment as well as on-line shipping products and software solutions Provide an end-to-end client experience for consultative solutions sales Acts as client escalation point for client care questions and queries Communicates with client via multi-channels, ie, phone, web chat and video Work with our CRM ( ) and be comfortable using predictive analytical tools to make recommendations of solutions and financial options to your client. Articulate reasoned views and recommendations, able to speak with confidence in all client-handling situations, with a view to sustain and enhance client satisfaction levels. Create, issue and manage the end to end process of electronic, financially regulated contracts Interact, partner and develop strong relationships across our sales channels and within the wider organisation. To be successful in the role you will need a passion for sales, great client care and thrive in a busy, pressurised environment. You will be target driven with excellent communication skills. You will demonstrate excellent time management and high activity levels at all times.

Qualifications / Experience

Proven experience selling in a B2B environment Proficient in Windows applications including; E-mail, MS Word, Excel, and Internet Explorer (all required) and the ability to navigate multiple applications including CRM's Strong business acumen, able to plan and organise in order to maximize productivity Exceptional client care focus Ability to listen and articulate a value proposition clearly and confidently Ability to think quickly, solve problems and provide a fast response Can work autonomously, is driven and self-motivated to work in a fast paced environment Goal oriented with a desire to over achieve Good interpersonal skills Desire to progress / develop

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.***No Agencies Please***
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