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Customer Service Advisor
Title: Customer Service Advisor
Category: Customer Support / Client Care
Job type: Permanent
Job status: Full Time
Salary: £20,000.00 - £23,000.00
Salary per: annum
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Our established client based in Rushden is recruiting a Customer Service Advisor to maintain good customer service levels by developing good working relationships with customers and other employees, dealing with customers' orders and enquiries in an effective and timely way and ensuring good levels of communication.

Main Tasks:

* Process all customer requirements (orders and forecasts) ensuring customer requirements are satisfied as best as possible and communicate any issues to the customer and account managers

* Keep customers informed of all developments affecting any outstanding orders

* Deal with customer order queries quickly and effectively

* Maintain systems information ensuring data is accurate and up to date, and obsolete information is removed from the system

* Provide effective administrative support to the external sales team, keeping them informed of relevant developments with customers and any service issues

* Build good working relationships with key contacts and customers.

* Liaise with other sales personnel and all departments within our 3 sites to ensure good customer service is maintained at all times

* Provide order information and reports to customers and the business as requested

To be considered you will need

* Experience of working in a fast paced office environment

* Effective PC skills with good typing/keyboard shills

* The ability to learn new systems and methods.

* You will also be able to demonstrate a good telephone manner and good statistical analytical skills.
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(3rd party vacancy)
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