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Customer Service Executive
Title: Customer Service Executive
Category: Logistics / Transportation
Job type: Permanent
Job status: Full Time
Salary: £21,000.00
Salary per: annum
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Are you enthusiastic about educating customers about how to get the most from a service? Do you have excellent customer service skills? Do you want to work for a fast-growing company that values it's employees? Our business is built upon the success of our clients, and it’s down to the Client Services team to provide them with dedicated support, ensuring their experience with James and James is memorable for all the right reasons.

We never stop at just ‘satisfactory’ - we want our clients to be our biggest fans, to be passionate advocates for the James and James service. You will be responsible for ensuring processes and escalations are handled correctly, setting an example for the rest of the team.


You’re keen to make a difference, passionate about breaking the mold, a good team player. You’re ambitious, driven and unstoppable. You also have:

At least one years experience within a customer facing role. A willingness to go above and beyond A positive attitude and high energy level Passion for delighting customer by going above and beyond Brilliant communicator, either on the phone, in writing and in person Someone who loves solving problems at internet speed. Team player who enjoys working in a fast paced fun environment UsJames and James Fulfilment is a Fast Track 100 company that provide end to end ecommerce fulfilment for a broad range of clients. Our Client Services team are looking for more superstars who can delight our clients by putting them at the heart of everything we do. No two days are the same in this fast moving, dynamic, fun environment, and we need passionate people who want to go above and beyond to make a difference..


Reporting to the Client Services Manager, your main responsibilities will be focused around:

Dealing with product and system support enquiries Answering day-to-day support tickets Ensuring processes and procedures are followed Investigating and problem-solving client issues Proactively calling our clients to develop and build relationships On-boarding and helping to train new clients Benefits

This position comes with a competitive salary of 21k, a competitive benefits package with a focus on innovation, personal development and learning, plus a great work culture.
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