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Administration Assistant
Title: Administration Assistant
Category: Construction
Job type: Permanent
Job status: Full Time
Salary: £19,413.00 - £21,401.00
Salary per: annum
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Cross Keys Homes is an exciting place to work right now, our multi-faceted, award-winning organisation is dedicated to building 500 new homes every year, championing affordable living through our shared ownership schemes.

We partner with great local initiatives and projects striving to improve our communities and neighbourhoods.

Offering supported living schemes for the over 55's throughout the local and surrounding areas of Peterborough.

These are just a few of our business areas and we are dedicated to providing our customers with an excellent service throughout.

Due to growth we have an exciting opportunity for an experienced Administrator to join our busy team.

We are now looking to recruit an experienced Senior Team Administrator to work as an integral member of a dynamic and progressive team, fundamental to the business as a whole.

The role involves:

Answering all calls and emails from clients and logging queries Logging all queries/complaints in detail on excel spreadsheets and various internal systems Dealing with complaints and managing through to resolution (escalating when appropriate) Liaising with multiple internal departments and colleagues to resolve client queries and complaints Receiving invoices from contractors / suppliers, checking and processing for payment To oversee the recording of requests for service and complaints on the database and to issue to the relevant member of staff To be responsible for collating monthly figures for KPI’s and reporting purposes To be responsible for collating, updating and maintaining accurate data on the department databases To organise annual customer satisfaction surveys and report results Undertaking a range of administrative duties including word processing, mail merge, production and maintenance of excel spreadsheets, photocopying, filing, scanning, answering the telephone, arrange meetings, coordinate programmes, minute taking and other similar administrative tasks as directed Organising and attending key business meetings Sending out invites and booking available rooms using Outlook Following up key stakeholders for information within tight deadlines Collating key information for reporting purposes Providing a robust administrative support function to a multi-skilled team Working very closely with internal stakeholders offering key information and full support as needed Requirements

To be considered for this role you will meet the following criteria:

Ability to deal with complaints through to resolution in a professional manner Highly numerate with excellent attention to detail A good understanding of Customer Service Experience of working in an administration and customer service role Experience of dealing with customers over the telephone Ability to effectively communicate in a patient, sympathetic and tactful way by telephone with tenants, leaseholders and colleagues Ability to work as a team member and under own initiative and manage a heavy workload Ability to contribute to and maintain high quality service delivery by performing to targets Ability to communicate effectively both verbally & in writing Ability to record information accurately & concisely Able to work in a pressurised environment and to make decisions and initiate action in a calm, efficient manner. Ability to work on own initiative and as part of a team. Ability to prioritise competing work priorities. Excellent customer care skills Understanding of confidentiality, security and client data and the Data Protection Act 1998 Highly flexible and a self-starter who is able to work both within and outside of established policies and procedures. Proven ability of working with key stakeholders from all levels within a business Excellent IT skills with intermediate to advanced knowledge and experience of Microsoft Office A willingness and ability to learn and develop skills to fulfil the role The ability to multi-task, prioritising work and meeting deadlines. The ability to adapt and respond in a positive and efficient manner to changing circumstances. The ability to work as a pro-active team member The ability to recognise confidential and sensitive information and deal with it appropriately Whilst we endeavour to contact all applicants, should you not hear from us within 21 days of applying please assume you have been unsuccessful on this occasion.


Competitive salary between £19414 - £21401 depending on knowledge, skills and experience

Working hours are Monday - Friday 9am - 5pm

Very competitive contributory pension scheme

Excellent opportunity and support to learn and work towards a recognised qualification

Onsite Car Park

Discounted Gym Membership

"Collect and Drop" Dry Cleaning Service

Discounted Car Valeting Service
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