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Customer Service Advisor
Title: Customer Service Advisor
Category: Customer Support / Client Care
Job type: Permanent
Job status: Full Time
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Are you a Customer Service Advisor with experience of working in FMCG? Would you like to use your excellent customer service skills to help drive our business forwards?

Henkel Adhesive Technologies is a worldwide leader in bonding, sealing and surface treatments - thanks to our ambitious people. We create unique value for our clients and our technologies can be found in many objects touching our lives every day. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

Customer Service Advisor responsibilities include:

Acting as the first point of contact for all customer service requests and responding to customer calls and emails regarding order enquiry.Processing orders including order entry, expediting orders, changing orders, returns, monitoring order status and resolving discrepanciesProactively manage and supporting of end to end business processesControlling consignment stocks and third party direct deliveriesProactively communicating with other departments, supporting finance team and sales in cash collection and bad debt activitiesTimely recording of customer complaints in SAPSupporting with continuous improvement projects and reporting for the departmentThe ideal Customer Service Advisor

Previous customer service experience, preferably from a FMCG companyKnowledge of SAP would be an advantagePC literate with Excel skillsExcellent written and verbal communication skillsCustomer focused and problem solving orientatedAbility to work on own initiative, with a flexible attitudeIf you have an excellent customer service skills, take your chance to help shape the digital future together with us as our Customer Service Advisor.

If you are looking for your next challenge as our Customer Service Advisor, then we want to hear from you, please click APPLY!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
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