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Software Product Technical Support £50k Cambridge
 
Title: Software Product Technical Support £50k Cambridge
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £30,000.00 - £50,000.00
Salary per: annum
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Description:
Software Product Technical Support £50k Cambridge

A software house in Cambridge is looking for a Technical Support Engineer to join the team. They have engineered a robust, flexible and ultra-secure networking application; this new role will be supporting a Cloud software product. 

This is a highly technical support role, software engineers who enjoy diverse and challenging problem solving would also be happy with this position.

The product offers all customers a secure platform for sharing, collaborating which is used to save time, money and increase productivity by connecting people. It is no wonder they are trailblazing their marketplace with the product. End-users include home, professional and enterprise customers.

You will have a strong technical background and comfortable providing assistance to customers via email, phone call or web chat. You will then take responsibility in getting the customer up and running ASAP. It is encouraged you take ownership and working closely with the engineering team (if needed) to resolve.  Also working with sales/marketing and QA teams. It is an exciting role with loads of challenge and scope to learn.

To be successful, you will have excellent interpersonal skills and take the initiative in trying to solve problems. It is a small team with a flat structure, and everyone is supportive of each other.

Technical skills which would be useful include: Python, Powershell, Bash, C/C++, Command Lines, SaaS, Unix/Linux, TCP/IP, Android, iOS. It's highly likely you’ll also be degree educated and prior experience within a software house.

Starting salary will be £50k with excellent benefits and fantastic prospects. If you want to explore the role more then please make contact for job description and weblink.  

All applications in confidence. Your CV will not be sent anywhere until you have authorised us.

We provide services to an agency and an employment business. Amazing Prospects Ltd, a trusted Cambridge Technology Recruiter.
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