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Airside Baggage Services Agent (Baggage Handling) - 1911639
Title: Airside Baggage Services Agent (Baggage Handling) - 1911639 logo #176721
Category: Logistics / Transportation
Job type: Any
Job status: Full Time
Location: England, East Midlands, Derbyshire, Derby
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Employment is subject to successful completion of the induction training course and subject to satisfactory references enabling you to obtain an airside pass.

This position is Permanent.

Your contract will be 30 hours on average per week.

Salary is £8.61 per hour.

You will work a rotating roster which will include early starts and late finishes as well as some night shifts. The earliest start could be 3 a.m. the latest finish could be any time pre or post-midnight.

Shifts will be from 4 hrs. to 12 hrs. long.

Your working week will be a minimum of 30 hours per week and your roster will be issued two weeks in advance.  It may be subject to change at short notice but where ever possible your planned days off will be protected. 

You will be provided a uniform which you will be required to wear to the company standard.

You will be entitled to holiday which will be accrued at approximately 14 hours per month and can be taken on application and subject to availability only.

Any holiday not taken will be paid at the end of the contract.

You will be paid monthly with any additional hours and deductions being applied a month in arrears.

Overtime is applicable at a rate of 1.25 times your hourly salary once you have exceeded 37.5 hrs. per week calculated over a monthly period.

You will be provided car parking at Swissport cost.


Job Summary 

To provide all necessary and required baggage sortation services to ensure departing baggage is loaded on the correct flight, and arriving baggage is reconciled with passengers in a timely manner. Duties include (and not limited to) sorting baggage and cargo, delivery and collection of baggage from the aircraft and handling of inbound arriving baggage and cargo.


Job Responsibilities


The following responsibilities are associated with this job role: 

* Load and unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies and the airport belt system.

* Load and unload wheelchairs and child strollers and deliver to designated location.

* Provide special handling of luggage/cargo as required/directed

* Deliver passenger luggage to claim area and unload onto conveyor system

* Deliver air cargo to appropriate recipient

* Drive and/or operate ground support equipment to include tow tractors, belt loaders, container loaders, baggage tugs, baggage carts, cargo dollies and other equipment as required.

* Collect and load mail, live animals, wheelchairs and child strollers onto aircraft

* Report all equipment malfunctions to the appropriate supervisor/manager

* Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements

* Comply with Swissport Standard Operating Procedures (SOP’s)

* Maintain the highest standards of safety and security at all times

* Other duties as assigned 

Career Progression


You will commence the role as a Grade 1 Agent Level 1, after successful completion of 12 months service subject to passing the probationary period and demonstrating competence in all basic and intermediate tasks, you will become a Grade 2 employee.


Following a further period of development and subject to job vacancies arising you will have the opportunity to apply for other positions/promotions. 


* GE01 / UK19                                       Company Induction / Equality, Diversity and Data                                                              Protection

* UK20B                                                Emergency Response Procedures Customer facing

* GE03C                                                Health & Safety Pax Specific

* GE15                                                  Manual Handling

* DG01                                                   Dangerous Goods

* UK02                                                   Baggage Reconciliation

* UK08                                                   GSAT

* GE-UK-07                                            Fire awareness

* Airline Product Knowledge                     Customer Specific

* RA01                                                   Aircraft Chocking & Coning

* RA02                                                   BTU Ramp Equipment Tractors 

* RA07                                                   Passenger Boarding Steps

* RA14                                                   Baggage Sortation

* GE08                                                   ULD


Tasks & Activities


* Corporate Induction

* Departmental Induction

* Accounting and Authorising (AAA)

* Dangerous Goods Regulations (DGR Awareness

* Defect Reporting

* Emergency Procedures Awareness

* Role Specific / General Security Training (GSAT)

* Health & Safety /  Fire Awareness

* Manual Handling

* Baggage Sorting / Loading / Running

* Out of Gauge Operations

* Airside Driving Duties

* Electrical Equipment Charging

* Tow Tractors (Inc EBT’s)

* Trolleys, Trailers & Dollies


* Airport Driving Permit (ADP)

* Missed Bags / Re-tagging

* Scanning (Both Outbound / Inbound)

* Additional Basic Airside Services Duties As Required

* Flatbed Lorry

* Scanner Gun Operations

* Unit Load Device (ULD) Set Up, Operation & Control

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications & Competencies 

* Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

* Ability to speak and understand the English language

* Ability to travel to the airport at times where public transport is not available

* Ability to follow processes and procedures and apply flexible approach when required

* Willingness to work in inclement weather

* Able to work in a manual environment and repeatedly lift up to 32kg throughout a shift.

* Able to work as part of a team in a challenging environment

* A full driving license

* Previous experience working in an aviation environment is desired

* Ability to speak additional languages is desired 

Swissport is an equal opportunities employer, for further information on this, please visit .
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