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Customer Service Advisor Internship
Title: Customer Service Advisor Internship
Category: Wholesale / Reselling Sales
Job type: Permanent
Job status: Full Time
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Gifts Hub is looking for a hardworking and conscientious individual to join its lively customer service team on a 3-month internship. We operate four unique websites focusing on personalised gifts: I Just Love It, In The Book, Simply Personalized and Historic Newspapers the world’s largest archive of newspapers.

This internship is perfect for someone interested in a career in customer service for online retail and the publishing industry.

Day-to-day duties will include:

• You will be expected to handle general correspondence, both internal and external for UK and US


• Take Customer Orders over the phone and explain products clearly.

• Deal with customer complaints

• Receive in-bound queries by telephone and email for both UK and US Retail

• Manage 3rd party orders for Gift Hub. EDI and liaise with the suppliers directly

• Liaise with couriers on order locations and possible delays.

• Interact with internal warehouses to chase up orders.

Desired Skillset:

• Good telephone manner

• Patient and empathetic

• Excellent communication skills

• Patience

• Able to work off their initiative

• Attention to detail and the ability to deal with issues efficiently

• Ability to work in a team: If a solution to a query/issue is not able to be reached you will need to

liaise with colleagues to provide a solution

The role is based in our Harpenden office in Hertfordshire, just next to the station, a 20 minute commute from Kings Cross.

Signature Gifts is a leading personalised gift business operating in the UK & US. We are one of the major creators and distributors of personalised books in the UK, leading a rapidly growing market. In addition to its own stable of books, Signature Gifts has acquired an impressive stable of licensed books, including Disney.

The role will pay national minimum wage.
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(3rd party vacancy)
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