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Service Co-ordinator
Title: Service Co-ordinator
Category: Sales / Business Development
Job type: Permanent
Job status: Full Time
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Role: Service Coordinator

Status: Permanent - Full Time

Location: Hitchin

Salary: dependant on experience

Our Hitchin based client is now looking to recruit a Service Coordinator.

Roles and Responsibilities

The main function of this role is to support the Service team in planning routine service requests, as well as responding to emergency maintenance queries.

You will be preparing "uplifts", (verbal quotations), upon receipt of service reports from the Technicians; you will also follow these quotations up with customers, in a timely manner.

The role will require you to handle breakdown calls and schedule work for the technicians on a priority basis.

You will also serve as the liaison between customers and suppliers, ordering materials and plants as required, and be responsible for resolving complaints, and flagging issues where necessary.

Part of your role will also be to monitor the attendance, timekeeping, work load and productivity of your engineers.

Expected Skills and Experience:

Previous experience of diarising or scheduling engineers or technicians in a similar role would be beneficial.

You will be able to provide examples of where you have delivered great customer service.

You will have a sales focused approach to business, and be able to demonstrate where you have worked to targets.

You will also have great communication skills

Be able to demonstrate where you have handled multiple enquiries, and worked

within a fast paced environment

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
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