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Holiday Cottages Guest Liaison Manager - Burnham Market
 
Title: Holiday Cottages Guest Liaison Manager - Burnham Market logo #197059
Category: Other Customer Support
Job type: Permanent
Job status: Full Time
Salary: £20,000.00 - £25,000.00
Salary per: annum
Location: England, East, Norfolk, Attleborough
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Description:
Our client is looking for a new Guest Liaison Manager to help lead their highly regarded, dynamic holiday lettings business. This role would suit someone who has experience dealing with high-end customers in a customer facing role, with confidence to handle customer complaints, together with excellent administrative and organisational skills.

This is an exciting and varied full-time position involving all aspects of the management of our portfolio of over 250 holiday cottages by:

* Being the first point of contact for guest arrivals and departures

* Liaising with guests staying to resolve any maintenance and house-keeping issues

* Working with tradesmen to ensure all necessary works are carried out as required

* Resolving any customer complaint promptly in a professional manner

* Arranging the schedule for guest arrivals and departures

* Processing and taking action on guest feedback forms

* Operating our agency software booking system to process bookings

* Taking telephone bookings and advising on suitable properties

* Undertaking regular visits to our cottages

Candidates considered for this important role should have:

* A confident, friendly and approachable personality with ability to keep calm under pressure

* Previous experience handling customer complaints in person

* Excellent organisational skills and the ability to multi-task

* Good common sense and practical skills

* Ability and flexibility to work well in a small team

* Excellent attention to detail

* Computer skills to operate agency software

* Clean driving license

* Local knowledge to make recommendations for dining, days out etc.

This is a full-time position working normal office hours (9am to 5pm) for 5 days per week, including Saturdays (day off during the week) and some Bank Holidays.

Company benefits:

* Annual review of salary

* 28 days holiday per annum (including bank holidays)

* Company pension scheme option

* Basic salary £20,000 - £25,000 DOE

Due to high amounts of applications if you have not been contacted within 7 days, please consider your application as unsuccessful.

This job has been posted by GCB Agency Recruitment Ltd who is acting as the Employment Agency in relation to this vacancy, working on behalf of their client who is confidential at this stage.
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