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1st Line Technical Support Specialist
 
Title: 1st Line Technical Support Specialist
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £20,000.00
Salary per: annum
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Description:
Are you an Experienced 1st Line Technical Support Specialist looking to take your next steps in your career with a leading company? If so, Onecom are now recruiting!

What’s on offer?

As we like to reward our employees for their appreciated work, the successful 1st Line Technical Support Specialistcan expect:

20 days holiday increasing to 25 days, plus bank holidays + day off for birthdayUp to 12 paid hours a year ‘My Time’£20,000 per annumVodafone Employee Advantage discountDiscount on Samsung products (up to 60%), gym membership and subsidised FitbitTrade price stock for staff members for all the latest gadgetsAnnual events including the Christmas PartyQuarterly employee reward programme and employee of the year awardsEnhanced Maternity pay (based on length of service)Cycle to work scheme & eye-care vouchersThe 1st Line Technical Support Specialist Role

The 1st Line Technical Support Specialist is responsible for ensuring the provision of high quality support services to Solutions customers. As the first point of contact for customer queries and faults, the 1st Line Technical Support Specialist will be responsible for managing inbound and outbound calls as well as emails to diagnose customer faults to resolution, whilst also maintaining accurate records within the CRM system.

The ideal 1st Line Technical Support Specialist:

Customer Service experienceProven record of customer relationship buildingFault or incident experienceTechnical understanding of Fixed Line and Data Connectivity SolutionsGood communication and organisational skillsAbout Onecom

Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections. It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011-2014 and the Total Communications Partner for 2015-2018.

If you feel you have the determination and skills to excel in our role of 1st Line Technical Support Specialist, we’d love to hear from you. Click APPLY now!

Successful applicants should note that their employment will be subject to a basic disclosure check and satisfactory references.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
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