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Customer Service Administrator
Title: Customer Service Administrator
Category: Other
Job type: Permanent
Job status: Full Time
Salary: £20,000.00 - £21,000.00
Salary per: annum
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This is a key role and a great opportunity to join the team of a busy contract packing company based in Needham Market, Suffolk, working for a variety of business sectors.

They are a growing business offering a positive working environment and welcome candidates with good communication skills, great organisational skills and the ability to prioritise.

Main Duties & Responsibilities:

- Responsible for creating production paperwork including BOM, CPL (Component Parts List), Job Specification, Efficiency Sheet and Engineers Sheet for all jobs.

- Utilising internal stock system to allocate parts, record wastage and manufacture jobs when completed.

- To order component parts for new jobs, chase deliveries of components, check new parts are correct against specification when delivered and input new parts onto internal stock system.

- Help maintain stock control system.

- Booking in deliveries and arranging transport in a timely manner.

- Raising delivery notes

- Recording and maintaining efficiency figures and preparing information for management meetings

- Enter data, raise purchase & production orders into system as required and run reports.

- Maintain various spreadsheets and produce data/reports for the business as required.

- Reconciliation of stocks and finished goods and ensure all data is kept up to date

- Assisting with answering incoming calls as necessary and directing to the appropriate department, or resolving queries where possible.

- Taking handovers from Sales department for new jobs and create productions packs.

The successful candidate will need a positive and self-motivated attitude. Admin experience and a fantastic telephone manner are essential along with knowledge of Microsoft Office. Being able to prioritise your workload alongside confidence and skilled communication will make you an ideal candidate.

Experience of planning in a manufacturing environment will also be useful.
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