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Customer Service Advisor
Title: Customer Service Advisor
Category: Other
Job type: Permanent
Job status: Full Time
Salary: £18,000.00
Salary per: annum
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Customer Service Advisor

Location: Hemel Hempstead, HP2 7DX

Salary: £18,000 per annum, depending on experience

About the Company:

Our client is not your average holiday company. Our client's guests come to their UK resorts to experience a world away from their day-to-day. When they are with them, they play crazy games, enjoy show-stopping entertainment and live in the moment. Their job is to surprise and delight them at every turn.

They are looking for friendly and confident person to take inbound sales and pre-arrival calls to guest who are about to arrive on park.

As a Customer Service Agent, you will be the person who delivers delight in our client's contact centre by opening their guests' eyes to the wonderful holidays they can enjoy, as well as answering all their questions and giving them a great feeling about our client.

Customer Service Advisor Responsibilities:

Working as part of our client's slightly bonkers team of holiday heroes, you will report in to the Contact Centre Manager and you will be making outgoing sales calls to potential new guests and service calls to their existing guests, helping them to book or upgrade their holidays and making sure they have all the information they need.

You will build rapport by taking a genuine interest in each guest you talk to, asking open questions and enjoying a natural conversation. You will be an important part of the guest experience, showing the enthusiasm and friendliness that makes our client's brand so special.

Customer Service Advisor Requirements:

* 1 years' previous experience working within a Contact Centre

* Experience of outbound calling, converting enquiries to sales and upgrading existing sales (Desirable)

* Experience of using booking systems, especially Parcvu (Desirable)

* Able to maintain a high service level while you multi-task

* Team player

* Enjoy solving problems when or - even better - before they occur

Customer Service Advisor Benefits:

* Annual Bonus Scheme

* Medical health cash plan

* Life assurance

* Discounts on holidays and other great benefits

If you feel that you meet the Customer Service Advisor requirements, then please apply today!
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