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Part Time Customer Service Advisor
 
Title: Part Time Customer Service Advisor
Category: Other
Job type: Permanent
Job status: Full Time
Salary: £18,000.00 - £19,200.00
Salary per: annum
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Description:
Do you enjoy helping people achieve their goals? Are you organised, customer focused and enjoy sales administration?

Start Date: ASAP

Salary: £18,000 (OTE £19,200) pro rata

Location: Chigwell

Work Pattern: Tuesday, Wednesday, Thursday, 3 hours per day

Benefits: 33 days paid Holiday (pro rata), Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Child Care Vouchers

Arun Estates is the largest independent estate agency in the south east of England. Our Mortgage service arm, Mortgage Matters Direct is part of the Arun Estates Estate Agency Network. Locally known as Douglas Allen in East London and Essex we also incorporate Ward & Partners in Kent, Cubitt & West in Surrey, Sussex and Hampshire, Hadley’s of London and Pittis on the Isle of Wight. So altogether over 100 branches!

We need a Part Time Administrator to administratively support one of our Top Performing Mortgage Advisors in the business!

Duties will include:

•Keeping our clients fully aware of the progress of their mortgage

•Liaising between Lenders, Solicitors, Sales Progressors, Mortgage Advisors and Residential Branch Managers

•Maintaining a compliant service in line with the Financial Services Authority and our obligations to/from clients under the Data Protection Act.

•Supporting the Mortgage Advisor with Compliance tasks

•Assisting the Mortgage Advisor to ‘package their customer files ready for submission

•Communicating (both by email and telephone) with our customers.

•Updating records contained on our computer software

•Accurate filing of our paper based files, both while in progress and maintaining an accountable/traceable dead filing system

We need you to be:

•Professional and business-like

•Have exceptional customer service skills

•Excellent Telephone manner combined with a high standard of written grammar

•Able to problem-solve and remain calm under pressure

•Motivated, tenacious and energetic

•Hard working and focused

•An understanding of the mortgage industry would be an advantage

If you are interested in this role, please apply via the link below.
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(3rd party vacancy)
 
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