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Network Administrator
 
Title: Network Administrator
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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Description:
Job Purpose:

The Network Administrator role is part of the wider Communication Services team that has overall accountability for Global Voice and Network Services within Cambridge University Press.

The purpose of the Network Administrator role is to act as a operational technical resource that will focus on implementing, maintaining, securing and supporting networks for Cambridge University Press. This role will act as a 2nd/3rd line support function and is expected to have good technical capabilities in a range of areas.

Network Services broadly covers Architecting, Engineering, Security and Operations and comprises WAN/LAN, WiFi, Firewalls, VPN, Remote Access and WAN Acceleration.

The goal of the team is to provide an exceptional network service that is highly available and provides great performance and an excellent user experience.

You will be collaborating closely with technology suppliers and other internal technical teams as well as business colleagues within Cambridge University Press.

Accountabilities:

Monitoring, support and maintenance of the networks for global office locations

Dealing with 2nd/3rd line support and escalating to 4th line if the problem can’t be resolved

Liaising with external suppliers as well as various levels of people within the organisation

Working on global projects, including network deployments in new or existing office locations

Maintaining the security of the network

Proactive monitoring of the network using management tools (Solarwinds)

Raising Incidents, Requests and Changes within an ITIL framework to ensure BAU is maintained.

Maintain documentation to ensure it is up to date and accurate.

Work within a team to provide 24*7 on call service for major incidents

Managing and delivery software and patch updates to network related appliances

Knowledge and Experience:

Excellent experience in operating, maintaining and supporting Network Operations environments with good process orientated skills

Excellent knowledge of TCP/IP, VRF, GRE, IPSec, VRRP, HSRP, and SNMP protocols

Good network routing protocol troubleshooting skills in OSPF and EIGRP

Cisco CCNP or equivalent (Extreme ENS)

Cloud and Virtualised networks

Experience with standard network change management and configuration policies.

Experience with using network monitoring tools with Solar winds experience being particularly desirable

Creativity & Service Improvement

Some experience of networking architecting, engineering and standards

Good all round knowledge of network security standards

Experience with Firewall and WAN Acceleration Technologies

Experience with WiFi Technologies

Experience working in an ITIL environment

Project Management and Delivery Experience

Good understanding of DNS/DHCP

Strong documentation, RCA’s and record keeping skills, with extreme attention to detail

University degree in Computer Science or a related subject

Experience working in organisations with a global communications technology footprint

Personal Qualities:

Creative approach to delivering Communications Technology Services

Have a Professional attitude to colleagues and customers.

Able to work independently and as part of a team.

Committed and have excellent customer care skills.

Confident Communicator

Attention to detail

Excellent analytical and problem solving skills/capabilities

Able to work under pressure in a challenging environment.

Demonstrate a methodical and structured approach.

Are flexible in approach and attitude.

Show confidence in dealing with people at all levels.

Have the ability to travel when required

Self-motivated and determined to succeed in own and teams goals

Specific Technology Experience

Aruba

Checkpoint

Extreme

Riverbed
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