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Technical Support Specialist
Title: Technical Support Specialist logo #71472
Category: Call Centre
Job type: Temporary
Job status: Full Time
Salary: £20,500.00
Salary per: annum
Location: England, East, Essex, Basildon
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About this recruiter
Technical Support Specialist

Basildon, Essex


£20,500 per annum

Full time / 8.00am - 4.00pm / Monday - Friday only / No weekend working required

Our client based in Basildon are currently looking for an organised, flexible and analytical EMEA wide Technical Support Specialist with the ability to work under pressure. The successful candidate will be PC literate, highly self-motivated and possess excellent verbal and written communication and interpersonal skills with an ability to liaise with staff at all levels. The role will include the following:

Position Description Overview

* Provide technical support on live / compliance POS (Point of Sale) related issues, to third parties, clients and internal departments

* Support various projects within POS Integration and Merchant Operations, working with, Alliances, PSP's, Vendors and Project Managers

* Support POS software, hardware, analysis, specifications, testing, troubleshooting and deployment

* Support issues relating to the deployment of POS software and hardware

* Provide technical support for POS Help Desk

* Train users and technical staff in the use of new software / hardware

* Work with users and IT staff to develop and modify systems to meet current and future needs

* Support user maintenance requests

* Support POS terminal management systems, for troubleshooting and scheduling, to enable successful downloads to POS devices

* Support 3rd party logistics companies to enable the successful deployment of POS devices

Job Responsibilities

* Act as the primary point of contact for Payment Service Providers, Software Houses, Vendors and all clients across EMEA, including internal operations

* Provide 2nd level technical support to the above

* Own, track and escalates issues

Job Requirements

* Basic Scheme knowledge of MasterCard, Visa Diners, CUP, JCB, AMEX and EMV protocols

* Previous knowledge of related technical and business experience

* Knowledge of the end to end acquiring process with the ability to determine client-impacting issues

* Technical experience of POS is required

* Experience with multiple acquiring platforms, IPG, Base 24, Omnipay, MSIP, Emax, Poseidon, GANS and Bridge

* Salesforce knowledge required

* First class technical analyst skills

* Accuracy / attention to detail

* Full driving licence essential

* Will occasionally be required to travel and stay away from home overnight

Due to the high response received for some vacancies, we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.

Please note, you will be asked to provide your eligibility to work in the UK. A DBS and credit check is also required but we will guide you through this simple process.

For more information on this position, please contact Hayley at Adore Recruitment.
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