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Team Manager
Title: Team Manager logo #71472
Category: Customer Support / Client Care
Job type: Permanent
Job status: Full Time
Salary: £28,000.00
Salary per: annum
Location: England, East, Essex, Basildon
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About this recruiter
Team Manager

Location: Basildon, Essex

Salary: £28k per annum (working past 8pm then you will receive 6% increase on your salary)


Sector: Commercial

Job Reference: HT873034

Our client based in Basildon are looking for an experienced Team Manager. As a Team Manager on this Team you will be responsible for delivering a service to our Client over 7 days a week, between the hours of 7am -11pm.

Job Responsibilities

* Manages a team within the operations of an inbound and/or outbound Customer Contact Centre related to customer service, collections, problem resolution, and fraud detection/investigation and/or product promotion/sales

* Supports Contact Centre staff, which includes daily responsibility of coaching, motivation, monitoring, performance feedback and technical assistance, focusing on quality and productivity

* Identifies problems or issues in processes and implements solutions bringing bottom line results

* Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment

* Through effective leadership of your team you will ensure contractual quality and service level standards are maintained

* Interfaces directly with the client to resolve issues and attends service reviews

* Ensures all compliance and regulatory requirements are met

* Flexibility and a determination to succeed are essential in this role both as an individual and as a member of our wider team

Due to the high response received for some vacancies, we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.

Please note, you will be asked to provide your eligibility to work in the UK.

For more information on this position, please contact Hayley Taylor at Adore Recruitment.

Adore Commercial is part of the Adore Recruitment group and specialises in commercial recruitment across the UK. Some of our key sectors include Sales Administrator, Call Centre Agent, Customer Service Specialist, PA/Secretarial, Receptionist Service Co - ordinator, Operations Assistant, Productions Administrator, Import/Export Clerk, Finance Manager, Compliance Assistant, Event Managers, Procurement/Purchasing and Facilities Manager. We are acting as an employment business/agency.
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