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Customer Service Administrator
Title: Customer Service Administrator
Category: Administrative / Clerical
Job type: Permanent
Job status: Part Time
Salary: £9.20 - £10.00
Salary per: hour
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Customer Service Administrator, based near Brandon Suffolk - £9.00 - £10.00 per hour - Temporary on-going and could lead to permanent - Part-time hours - IMMEDIATE START

Hales Group are seeking a Customer Service Administrator to join their client based near the Thetford/Brandon area.

Please note, due to the location of this role the suitable candidate will need to drive and have their own reliable transport.

This is a part-time position and hours are from 08.30am - 17.00pm Mondays, Tuesdays and Wednesdays.

Main duties will include:

* Speaking to customers over the phone

* Emailing

* Business to business calls

* Confirming customer details and requirements, including pricing, quantity and product type

* Use of Excel spreadsheets

* Data entry

* Answering the phone

* Taking payments

* Completing general administrative tasks

* Responding appropriately to customer comments and complaints

Preferred Skills:

* Thorough working knowledge of Microsoft Excel and Word

* High level of numeracy and literacy

* Excellent interpersonal skills including effective communication with members of the public, external providers and colleagues, along with the ability to deal with confidential and sensitive issues

* Good verbal and written communication skills

* Good IT and Administrative experience

* Strong organisational skills

* Written communication skills

* Attention to detail

* Professional and friendly

* Experience in Microsoft Package

* Possess a confident and professional telephone manner

* Strong administrative skills with proven attention to detail

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
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